We are Open & Here for Your Protection

To Our Valued SunJoy Customers,

 

COVID-19 has impacted everyone's life. I just want to update you on how the SunJoy team will be working closely with you during this challenging period to minimize the impact: our entire office team is working from home at full capacity. Our On Demand and Simports programs are open and at 100% capacity with standard lead times, but our QuickShip program is limited to emergency projects. We are introducing some new protective products during this period to protect our loved ones, our customers, and ourselves. 

 

We have operated with a “business as usual" mentality to deliver our products to you and your clients on time. With "Safer at home order" in California, we limited our Californian production, as our number one priority is to protect the health and well-being of our team members. A minimum capacity is still on-site for shipment receiving, returns, and on-going rush orders. With these changes, SunJoy will be unable to produce our QuickShip orders in the standard 3 business days. We will still ship small orders with an extended lead time from our California fulfillment center until we return to full capacity on April 20th at 6:00am PST. 

 

During this time, our team members are still ready to support your daily projects. Thanks to our web-based application and cloud-based phone system, we are able to provide you with the same quality service you are used to. Your quotes will be drafted and sent upon request, your orders will be entered accurately and quickly, and your virtual proofs will be created on time. Above all, your On Demand and Simports orders will be delivered on time. All our QuickShip items can still be delivered directly from our oversea facilities. 

 

We ask for your understanding and hope that you and your loved ones stay safe and healthy. We look forward to resuming our QuickShip program on April 20th, and life getting back to normal soon. God Bless America! 

 

Sincerely, 

 

Harrison Fu 

CEO 

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