This item is intended for use by ages 13 and older.
All first orders and re-orders will be promptly acknowledged in writing by fax or email by SunJoy Group Inc (hereafter called “SunJoy”). If customers do not receive order confirmation from SunJoy, they must notify SunJoy immediately, otherwise their order status will be inactive. It is also the customer’s responsibility to inform SunJoy in a timely fashion regarding any changes or discrepancies in the order details or specifications.
Orders must be complete when submitted to SunJoy. Definition of complete is:
A hard-copy purchase order must be submitted. Customers can send a PO via e-mail, but SunJoy cannot accept an e-mail in place of PO. The PO must contain:
- Ship-to address
- Full item description
- Correct pricing
- Vector art: jpg, gif, tiff or other non-vector art will not be accepted. Note: In the case of full-color process, an Hi-res resolution image built into vector file can be accepted. The way to tell if art is vector is that it maintains crisp, clean lines when zoomed in or out. Common types of vector graphics include Adobe Illustrator, Macromedia Freehand, and EPS files.
Preload data (usb orders): If preload is requested, the data must be submitted along with the PO and art. The order cannot be processed and held to await data
Any order submitted with incorrect/missing purchase orders, art or preload data will not be accepted or processed and will not be considered a valid order. Pricing will not be held pending receipt of the PO, art or data; the current pricing at the time of processing will be applied.
Order Approval and Confirmation Process
To insure the accurate and on-time delivery of all orders the following process must be followed.
Within 24 hours of the receipt of the customer’s P,O, SunJoy will send a production proof and order confirmation letter to the customer.
Customer must approve and re-confirm order according to production proof and order confirmation description of the order.
If customer approval and confirmation is not received by SunJoy the order will be placed on “pending” status. After three days in “pending” status the order is subject to a price increase or even cancellation unless the order has been prepaid. When order is in “pending” status, SunJoy cannot guarantee original delivery date and order will be subject to delay.
The official order “turn-around-time" begins only after customer order approval and confirmation has been received by Sunjoy.
This procedure also applies to repeat orders. All repeat orders must be re-confirmed and approved by the customer after they receive new production proofs and order confirmation letters.
Strict adherence to this policy is in the best interest of the customer and insures accuracy of production and on-time delivery.
Product Color and Imprint Color
In order to better serve you and make color selection easier we have provided the Pantone Color Guide on our website. But this is only an approximation of the color and should not be taken as an exact color match. If the color you select for the product or imprint must be exactly matched then an additional surcharge will be applied to your order. We always recommend that you consult your customer care representative on critical issues such as exact color matching.
Shipping, Delivery and Turnaround Time
SunJoy Turnaround Time means the total time beginning with the confirmation of artwork or approval of a pre-production sample, and ending with the delivery of merchandise to the customer’s dock. Every effort will be made to meet the turnaround time quoted. However, the standard turnaround times as noted in the catalog, or agreed upon at time of order, may have to be adjusted due to unforeseen circumstances associated with “custom” manufacturing and shipping. Please inform SunJoy if the merchandise must arrive by a certain date so that extra attention can be given to your delivery requirements. Any delay in returning the approval of virtual proofs, artwork, or the photo/physical samples to SunJoy will affect the delivery schedule of the order and delivery deadlines. The customer is responsible for the additional expense, cost and time resulting from any delays in SunJoy’s receipt of their complete approval. SunJoy is not responsible for any delays caused by shipping carriers or customs clearance.
SunJoy's pricing and delivery schedule is structured around North American shipping requirements. If you or your client require a delivery outside of North America, SunJoy does not offer import services. If placing an order for International delivery, the customer must cover all import and duty costs. The customer's importer information should be provided so that SunJoy's shipping team can work with them to get orders shipped and cleared to their final destination in a timely manner. In addition, the International Order policy does not allow for exact in-hands dates to be met due to foreign customs delays that occasionally occur.
SunJoy reserves the right to apply storage fees for any order unable to ship due to delay by the customer. The storage fees will be calculated based upon the number of days the order is delayed past the original ship date:
• After 1st 30 days: 2% of order total per month ($1 per day minimum)
• After 60 days: 4% of order total per month ($2 per day minimum)
• After 90 days: 6% of order total per month ($3 per day minimum)
• After 120 days: 8% of order total per month ($4 per day minimum)
Blind Shipping, Drop Shipping and Split Shipping
As a premium service, SunJoy can provide drop shipping, blind shipping and/or split shipping at the lowest cost possible to enhance your competition edge. However, in certain special cases, SunJoy or the factory information must be displayed on the shipping documents for security, insurance or other customs requirements. Please always consult and confirm with SunJoy the details when any of these special shipping services are requested or required.
A revised PO must be submitted to SunJoy for any changes to be accepted.
Unit quantity can be increased within 3 business days after the order is booked. NOTE: Due to the fluctuation of chip pricing, the new units will be priced at current price at the time of increase. No combined pricing/bundle pricing allowed.
Shipping Address Changes
The ship-to address should be determined before the PO is placed with SunJoy. Any change after the Order Confirmation is issued may lead to additional cost and will be subject to reconfirmation from SunJoy. As premium service, we will try to change the ship to address whenever possible. But we will re-evaluate the shipping cost and charge extra when applicable. Also, the change request must be presented to SunJoy in writing 5 business days before ship date for air shipping and 10 business days before ship date for sea shipping. A $30 surcharge will be applied. Any address changes requests received after the above time frame will be subject to delays in the ship date and SunJoy reserves the right to reject the change request if not feasible.
Other Change Requests
Due to the custom nature of the business, all change-order requests need to be presented to SunJoy in writing within 3 business days after the order is booked. Material costs associated + a $30 surcharge will be applied to any change requests occurring after 3 days. Any change requests received after the above time frame will also be subject to delays in the ship date and SunJoy reserves the right to reject the change request if not feasible.
Custom Tools, Dies, Samples, Films and Moulds
All tools, dies, samples, drawings, films and moulds are maintained for the exclusive use of the original customer, but remain solely the property of SunJoy who may dispose of any die without notice because of damage or otherwise. Sunjoy will make every attempt to maintain dies for customer's orders for a maximum of one year. After one year all dies are disposed of regardless of how many reorders have been placed. The dies wear out and have a limited shelf life. Die charges appearing in this catalog are estimated costs only. Exact die charges will be determined when final artwork or an exact sample is received from the customer.
SunJoy requires full payment prior to shipment for each custom order.
We are able to offer weekly payment programs and other specialized terms to regular customers for easy payment processing. Existing customers who have been extended Payment Terms are subject to periodic credit reviews. Please contact your Account Manager for more details on how to enroll.
One down invoice and one final invoice will be issued for each order for simple billing and payment tracking. For your convenience SunJoy accepts all major credit cards (Visa, Mastercard, Discover, American Express) and Electronic transfers with a flat 2.9% processing fee This fee will be processed at time of payment and billed separately. SunJoy also makes it easy for you to pay by standard bank checks, money orders, and cashier checks using various delivery options (USPS, FedEx, UPS, etc.) with no additional charge.
SunJoy is willing to work with you so that the order is not held up as we wait for the payment to arrive. It is the customer’s responsibility to make sure the payment arrives no later than the invoice due date to avoid such delays or additional charges. Delayed payments may be subject to additional finance charges of 1% monthly compounded from the balance due date.
Replacement of Goods & Testing Policies
SunJoy accepts no returns of merchandise.
Defective goods are subject to inspection by SunJoy and will be replaced if it is determined that defect is a material or production problem. SunJoy’s authorization must be obtained prior to the replacement of merchandise for any reason. Prior to a replacement all failed items must be sent to SunJoy for evaluation. Any claims and replacement requests must be made within 10 business days of merchandise receipt. The merchandise will be considered accepted as-is by the customer, if the request come in after this period.
When contacting SunJoy, please be sure to have the following information available:
Item description (USB memory size, Power bank battery size, etc.)
Applicable error messages or issues
Details on how the item is being used
Return Address and Contact Info.
SunJoy will then give you the Issue Report Form to fill out and send back. Without this form, your issue cannot be processed.
Please note: SunJoy requires that any return shipments include original packaging, labels, shipping marks, etc. Failure to have these items may result in rejection of the return, refund, or redo. Most orders are tested within one week, depending on scope and volume of testing to be done. The customer is responsible for all shipping costs if units are proven to pass testing. SunJoy is able to refund or redo only the number of pieces that are received. In special cases where the customer requires a redo prior to testing completion, the customer is responsible to pay for both orders and after testing is finished, the applicable credit will be applied back as a credit memo on the account.
At SunJoy, we pride ourselves on delivering outstanding, premium products and standing atop the promotional products industry. Unfortunately, on rare occasions, an item or order does not meet our standards. We have created a testing standard for any such cases. SunJoy is willing to test up-to 20% of any order that our customers feel do not meet or exceed expectations, up to two different times. The following standards are subject to issue severity. All resolutions are prone to change according to the discretion of SunJoy's Supervisory Team on a case-by-case basis.
If up-to 2% of the Order's total quantity fails testing, credit for the failed items plus 2% of the order total back as a credit memo.
If 2.1%-5% of the Order's total quantity fails testing, credit for the failed items plus 5% of the order total back as a credit memo.
If 5.1%-10% of the Order's total quantity fails testing, 10% of the order total back plus redo of the failed units.
If failure above 10.1%, SunJoy would require a full return and process a full redo.
If units are tested and pass, customer will reimburse for inbound shipping cost and cover outbound shipping cost.
Service Level Agreement
It is the goal of SunJoy to get each order delivered on time, as expected on Purchase Orders. Unfortunately, there are still instances wherein orders cannot be delivered as expected. Our Service Level Agreement (SLA) is created to better serve the customer and give prompt responses to a customer's claim when we have service failure of any type. The SLAalso serves as a guideline for the customer to see what the maximum compensation expected can be when abnormalities happen.
Variance on the imprint color and the customer accepts the order: 5% credit.
Variance on the product color and the customer accepts the order: 5% credit.
Variance on the product and the customer accepts the order: 5% credit.
Incorrect direction of the imprint but the customer accepts the order: 10% credit.
Incorrect imprint: Item Vendor replaces if the customer requests higher credit than 20%.
Incorrect accessories and the customer accepts the order: credit the accessory charge with an additional 5% credit.
Incorrect capacity or specification and the customer accepts the order: credit the difference with an additional 10% credit.
Incorrect packaging and the customer accepts the order: credit the difference with an additional 5% credit.
Service or operation failures
Missed the in-hand date (as per SunJoy's provided in-hand date) and the customer accepts the order: 10% credit.
Missed the in-hand date (as per SunJoy's provided in-hand date) and the customer does not accept the order: full refund pending the full order's return.
Customer complaint on the service failure of Customer Care Representative or Account Manager: 5% credit with a report of the failure to the Senior Management Team.
If SunJoy ships to the incorrect address and get the order re-routed, but missed the in-hand date: 10% credit.
Please Note: SunJoy will re-route shipments using the SunJoy shipping account.
Seller shall under no circumstances be responsible for failure or delay in filling any order or orders when due to: fires; floods; riots; strikes; embargoes or transportation delays; shortage of labor; inability to secure fuel, material, supplies or power thereof; acts of God or of the public enemy; any existing or future laws or acts of any Federal, State or local Government (including specifically but not exclusively any orders, rules or regulations issued by any official or agency of any such government) affecting the conduct of Seller's business with which Seller in its judgement and discretion deems it advisable to comply as a legal or patriotic duty; or to any cause beyond the Seller's control.